Jeremy Midlam

IT Support Specialist (July 2025 - Present)

• Handled 500+ support issues ranging from simple account fixes to deeper troubleshooting across Windows, Mac, Apple Business Manager, Google Admin, 365, and Azure.
• Locked down accounts and checked audit logs during security incidents; passed details to the SOC when needed.
• Managed multiple Microsoft 365 tenants: user setup, permissions, email issues, Teams/SharePoint access, and license fixes.
• Worked in Azure AD for group changes, role updates, sign-in problems, and identity cleanup.

United States Air Force (2018 - 2024)

Cyber Security Specialist (2023 - 2024)

• Responded to a classified data incident and secured $60K worth of equipment within 24 hours.
• Cleaned up more than 30,000 security findings and helped bring two networks from 47% to 99% compliance.
• Hardened Windows and Linux systems following DoD security rules and regular audits. (STIGs)

Windows Server Administrator (2021 - 2023)

• Helped run a $160K technology refresh and rebuilt the PXE imaging setup for smoother deployments.
• Automated OS deployment within a tech-lab environment, saving over 120 man hours a week.
• Managed Active Directory, Group Policy, MDT deployments, implemented PowerShell automation on an enterprise scale.

Help Desk / Systems Support Technician (2018 - 2021)

• Supported a large $260M network with 8,000+ users and handled Tier I/II troubleshooting daily.
• Closed over 1,000 support tickets, saving the unit more than $250K in outside support costs.
• Identified and fixed vulnerabilities found during communication security inspections, contributing to perfect compliance scores.